SHIPPING
The shipping cost for orders under $75 is $4.95. Orders over $75 ship Free.
All
orders placed before noon on business days will be shipped out that
same day. We ship with FedEx Ground & FedEx Home Delivery. Once your
order ships out you will get an email with the tracking information so
you can follow up on where your package is currently at. You will also
be able to track your package from your Account on our site. Typical
east coast shipping time is 2-3 days, and west coast shipping is usually
3-5 days.
Orders over $200 will automatically require a signature to receive the package. This helps prevent lost or stolen packages that are left on the porch or at the front door.
If you have special shipping instructions (leave on
porch, deliver to side door, etc...) you can write that in the Order
Comments when you go to place the order and we will make sure to notify
FedEx. You can also call FedEx at 1-800-GoFedEx and give them your
tracking number to add special instructions to your delivery.
RETURNS
We
want you to be happy and satisfied with your purchase from Bariatric
Food Source. We will gladly fix any order that was incorrect, missing
items, or accept your original order for return if the return is a
result of our error. Any claims relating to incorrect shipments must be
made no later than 7 days after the items have been delivered.
Unopened products can be returned for a full refund as long as
the packages aren't damaged. You can expect a refund in the same form of
payment originally used for purchase, or as store credit, usually
within 1 to 3 business days of our receiving your return. If the refund
is due to a shipping error by us, then we will refund your shipping
charges for returning the items to us. If your return is not due to our
error, we will deduct the return shipping costs of your order from your
refund amount.
If you would bought a powder or bar product and after trying it
you decided that you don't like it, we will accept returns on products
missing just one packet or bar from the box, and we will refund the
product in the form of store credit. You are responsible for shipping
the products back to us. You can call us at (888) 344-4547, or email us
at info@bariatricfoodsource.com for our shipping return information.
During
summer months we are NOT responsible for the melting of chocolate
products while in transit. We pack as well as possible to prevent
melting, but once your order leaves our premises, the weather is out of
our control. No returns or credits on protein bars or any chocolate
product because package contents have been left on your porch or outside
in the heat. If your order contained bars with coatings that have
been in the heat - unpack carton contents, and without touching or
handling the individual bars, place boxes in your refrigerator for about
an hour. They will re-harden and suffer no loss of nutrition, they may
suffer some cosmetic changes but they will still be delicious.
Bariatric Food Source
33640 Pin Oak Pkwy.
Avon Lake, OH. 44012
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