Refunds & Returns Policy
We want you to be happy and satisfied with your purchase from Bariatric Food Source. We will gladly fix any order that was incorrect, missing items, or accept your original order for return if the return is a result of our error. Any claims relating to incorrect shipments must be made no later than 7 days after the items have been delivered.
Due to the nature of our products we are unable to accept any open items for return. You can expect a refund in the same form of payment originally used for purchase, usually within 5 to 10 business days of our receiving your return. If the refund is due to a shipping error by us, then we will refund your shipping charges for returning the items to us. If your return is not due to our error, we will deduct the return shipping costs of your order from your refund amount.
During summer months we are NOT responsible for the melting of chocolate products while in transit. We pack as well as possible to prevent melting, but once your order leaves our premises, the weather is out of our control. No returns or credits on protein bars or any chocolate product because package contents have been left on your porch or outside in the heat. If your order contained bars with coatings that have been in the heat - unpack carton contents, and without touching or handling the individual bars, place boxes in your refrigerator for about an hour. They will re-harden and suffer no loss of nutrition, they may suffer some cosmetic changes but they will still be delicious.